Privacy Policy – HYD Fresh

Effective Date: 29/12/2025

HYD Fresh (“we”, “our”, “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place orders, or contact us through phone or WhatsApp.

1. Information We Collect

When you use our website or services, we may collect the following information:

Personal Information

Name
Phone number
Delivery address
WhatsApp contact details
Business details (for wholesale customers)

Order Information

Products ordered
Order quantity and preferences
Delivery instructions
Order history

Technical Information

IP address
Browser type
Device information
(Collected only for website performance and security)

2. How We Use Your Information

We use your information to:

Process and fulfill orders placed on our website
Confirm orders and deliveries
Communicate via call or WhatsApp regarding your order
Manage retail and wholesale customer requests
Improve our products, services, and website experience

3. Order & Payment Information

Orders can be placed through our website or via WhatsApp/call.
Payment-related information is handled securely through trusted payment providers.
HYD Fresh does not store sensitive payment details such as card numbers.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

Your information may be shared only:

With delivery partners for order fulfillment
With service providers essential for website operations
When required by law or legal authorities

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or loss.
However, no online system can guarantee complete security.

6. Cookies

Our website may use basic cookies to:

Improve website functionality
Analyze traffic for better user experience

You may disable cookies through your browser settings.

7. Wholesale Customers

For wholesale and bulk orders, additional business-related details may be collected solely for order processing and account management.

8. Children’s Privacy

Our services are intended for individuals above the age of 13.
We do not knowingly collect information from children.

9. Changes to This Privacy Policy

HYD Fresh may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions regarding this Privacy Policy or your data, you may contact us:

Call / WhatsApp: +91 9381872047
🏪 HYD Fresh – Fresh Vegetables, Fruits & Groceries
🌱 Trusted family-owned business with 20+ years of experience