Return & Refund Policy – HYD Fresh

At HYD Fresh, customer satisfaction is our priority. We ensure quality and freshness in every order. However, if you are not satisfied with any product, we offer a simple and transparent return and refund process as outlined below.

1. Return Policy

• Customers can request a return within 2 hours of delivery.

• Returns are accepted only if the product is:

  • Damaged

  • Spoiled

  • Incorrect item delivered

  • Poor quality at the time of delivery

• The product must be unused and in the same condition as delivered.

⏰ Return requests made after 2 hours of delivery will not be accepted.

2. Non-Returnable Items

Due to the nature of fresh products, the following items are not eligible for return after the 2-hour window:

• Fresh vegetables and fruits once used or altered

• Items damaged due to improper storage by the customer

• Products returned without a valid reason

3. Refund Policy

• Once a return request is approved, the refund will be processed.

• Refunds will be issued:

  • To the original payment method, or

  • As store credit, depending on the situation

• Refunds are typically processed within 3–5 business days after approval.

4. Order Cancellation

• Orders can be cancelled before dispatch by contacting us immediately.

• Once an order is dispatched, cancellation requests will not be accepted.

5. How to Request a Return or Refund

To request a return or refund, please contact us within 2 hours of delivery:

📞 Call / WhatsApp: +91 9381872047
Please share your order details and the issue for quick assistance.

6. Company Rights

HYD Fresh reserves the right to:

• Approve or reject return and refund requests after verification

• Update this policy at any time without prior notice

7. Contact Us

For any questions regarding returns or refunds, feel free to reach out:

📞 Call / WhatsApp: +91 9381872047
🏪 HYD Fresh – Fresh Vegetables, Fruits & Groceries
📍 Serving Hyderabad